Returns & Exchanges

At Neptune Outlet, we want you to love your home. If you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all hardware, instruction manuals, and protective materials are included.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email and drop off your package at any authorized carrier location.

• 4.
  Quality Inspection and Refund

  Once our warehouse team inspects the returned furniture or decor, we will process your refund to the original payment method within 5-7 business days.